By the way, to test the franchise, I did open my own Auto-Lab Complete Car Care Center.Ĥ. Moving from a career in large, business to business, global, publicly held high tech equipment companies to a privately held, retail, service oriented franchise has been very interesting and stimulating. I was a senior executive with global high-tech companies including Northrop Grumman from which I retired. What was your background prior to joining Auto-Lab? However, the business of automotive repair and working with franchise owners was intriguing so I became active as the CEO.ģ. How and when did you become involved with Auto-Lab?Īfter I retired in 2004, I acquired Auto-Lab as a passive investor. To support this value proposition to our end customers, we have built a business system that provides the franchise owner with exceptional support, training, financial value and efficiency.Ģ. Since 1989, we have had a focus on automotive diagnostics as a differentiator with other automotive service providers. This includes everything from oil changes to engine rebuild. We can do anything a dealership can do but typically quicker and at a lower cost to the customer. Tell us about the Auto-Lab Complete Car Care Center concept.Īuto-Lab provides complete car care. Wherever you may travel, our warranty is honored at over 13,000 NAPA AutoCare locations across the country.1. We currently offer the NAPA AutoCare ?Peace of Mind? Warranty, providing our customers with 12-months/12,000-miles of worry-free protection on qualifying parts and labor. To uphold the integrity of all members of the NAPA AutoCare Program To maintain the highest standards of our profession To provide a system for fair settlement of customer complaints should they occur To obtain prior authorization and provide a price estimate for work performed To exercise reasonable care for the customers property while in our possession To perform high quality diagnostic and repair service at a fair price using quality Napa parts Auto lab complete car care code#Īs a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. Auto lab complete car care professional#Please be sure to go to our Shop Specials section for our current promotions and specials.Ĭome by and visit our clean and professional shop in Lansing, MI. We understand that your vehicle is a major investment, and that is why we care for each customer?s vehicle as if it were our own. The quality ASE (automotive service excellence) certified technicians at Auto Lab Of Lansing employ today?s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.Īuto Lab Of Lansing is a certified Napa Auto Care Center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We are a family owned business delivering honest and professional automotive repair and auto maintenance services to the people of Lansing and surrounding areas. Lansing's ONLY AAA-Approved Auto Repair FacilityĪuto Lab Of Lansing has been providing quality car care in Lansing, MI since 1995.
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